Refund & Cancellation Policy
For Qynto Studio projects, and for posters and cards. Last updated 4 October 2026.
The calculators are free, so this policy applies only to paid Studio services and to the poster and Bunk Report card, provided by Akshay Varma, who runs qynto.tech under the name Qynto. Posters and cards are covered in section 8.
1. Before work starts
If you cancel before work on your project has begun, the full advance (50%) is refunded.
2. After work has started
- If you cancel after work has begun, we refund the advance minus the value of work already done, worked out from the stages in your written quote. We will show you what has been completed.
- Anything already delivered to you (designs, pages, files) is yours to keep once the work it covers is paid for.
- Once the site has launched and the final payment is made, the project fee is not refundable — but see section 4.
3. Monthly care plan
You can cancel the care plan at any time with 30 days’ notice by email. There is no charge for cancelling and you keep all your files. Months already paid for are not refunded, but the plan runs until the end of the notice period.
4. If something isn’t as agreed
If the delivered site does not match the written quote, tell us within 14 days of launch. We will fix it at no cost. If we cannot deliver what was agreed, we will refund the amount for the part not delivered.
5. Third-party costs
Domain registration and any other services you buy directly from other providers are paid to them and follow their refund terms, not ours.
6. How to ask for a refund
Email contact@qynto.tech with your name, project and the reason. We acknowledge within 48 hours and decide within 7 working days. Approved refunds are paid back to the original payment method (UPI or bank transfer) within 7 working days of approval.
7. Delivery
Studio services are delivered online: a private preview link during the build, then the live website on your domain, with all files and logins handed over in your name. Timelines are those in your written quote; nothing is shipped physically.
8. Posters, cards and chai (digital products)
- You see the complete design as a watermarked preview before paying, and the clean files unlock instantly, so a change of mind after unlocking is not refunded.
- You get a full refund if you were charged but the downloads did not unlock and we cannot fix it within 48 hours, if a file is broken and we cannot replace it, or if you were charged twice for the same order.
- A chai is a voluntary thank-you, so it is refunded only if you were charged by mistake or twice — tell us within 7 days.
- Email contact@qynto.tech with your Razorpay payment ID. Refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval.
This policy does not limit any right you have under the Consumer Protection Act, 2019. Complaints can also be raised with the Grievance Officer on the Contact & Grievances page.